It is very important to illustrate your purpose and let the person who answers your phone can have complete information why you are calling. Here are some tips on calling/answering the phone.
Answer a phone:
Hello, ABC company, Financial Dept. Shelley's speaking.
Yes, this is Statistic Dept.
When you want to know who is calling:Who is calling please?
May I know what is the connection with?
May I ask what it is reference to?
Calling:When you make a call, you should include basic information while you're calling
External call: Company name, Dept. name, and your name.
Internal call: Dept. name and your name.
Then, tell your connector and purpose.
Hello, this is Shelley from ABC company.
May I speak to...
Could you please put me through...
The reason what I'm calling is
I'm calling about....
To leave a message:
Should be able to get a message to John.
Would you like to leave a message?
May I leave a message?
Could you take a message, please?
While waiting:Just a second / Just a moment
Getting it! (Means you are writing on paper right now)
Ask for reconfirm:Can you read that back to me?
Let me read that back to you.
So let me make sure that I get the name right.